Refund policy

At Hizake, we want you to shop with confidence. If for any reason you are not satisfied with your purchase, our Return & Refund Policy ensures a smooth and transparent process.

Return Eligibility Criteria

• Items must be unused, in their original packaging, and accompanied by proof of purchase.

• Returns are accepted only for eligible products purchased directly from Hizake.

• Certain items (see Non‑returnable items below) are excluded from returns.

Return Timeframe

• Customers may request a return within [X DAYS] of receiving their order.

• After this period, returns will not be accepted.

Refund Process and Timing

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within [REFUND PROCESSING TIME] business days.

• Refunds will be credited to the original payment method used at checkout.

Exchange Options

• If you wish to exchange an item for a different size, color, or product, please contact us at hizake.shop@gmail.com

• Exchanges are subject to product availability.

Damaged or Defective Products

• If you receive a damaged or defective product, notify us immediately at hizake.shop@gmail.com.

• We will arrange for a replacement or issue a full refund at no additional cost.

Non‑Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, beverages).

• Personal care items (e.g., cosmetics, hygiene products).

• Customized or personalized products.

• Gift cards or digital downloads.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Shipping costs are non‑refundable.